ECG- Where Art Thou - Further Updates

This is beyond me now. I refuse to give up because I fail to see how a full government machinery can be so incompetent on the very basic function of providing service to customers.
Still on my burnt ECG meter and my several attempts to get them out to investigate; it appears ECG is doomed for failure.
I called ECG Customer Services again and was connected to Louise. After giving her my reference number, guess what, yes you probably guessed right. She blurted out “sorry sir, we are currently facing challenges with our system so please hold for 60 seconds” everything with ECG seems to be one massive “facing challenges”. When she finally got my details up on her screen, she informed me that she would send a…… I am trying to remember the phrase she used… sod it, I cannot remember; anyway, what she said implied was that she was informing the Fault Team that I had called. 
At this stage, I tried to remain calm. After going through this same scenario over a period of five days, I was on the verge of exploding with anger. But I kept my cool. I bluntly told her that her action was useless because on every other occasion that I have rung her co-workers have done the same thing and I am still waiting for the Fault team to visit my property.
I then asked her if there was an update on my ticket regarding what time the Fault Team would be at my property.. 
She said no
I asked her if her message to the Fault Team would generate a response as to when I should expect them at my property. 
She said no. 
To make matters worse, she suggested that I ring the ECG Office at Makola and make a report. Yet again, I could not believe what I was being told. 
Hang on I said to her, what is the purpose of me ringing you if you are asking me to make another phone call?
Oh well, I said to myself, I suppose it will not harm if I make this call. Let see what can go wrong here. 
I wrote the two numbers she gave me [0302664900/0302664904] and dialled the first out of the two. It is no surprise why Ghanaian Government organisations are absolutely messed up. Can you imagine that when someone finally picked my call to Makola and after me explaining why I was calling, I got routed back to Customer Services. Fortunately the person at the end of the line knew what I needed and told me to ring again but this time dial extension 264 when prompted.
Extension 264 picked up my call, but had to take down my number because the person who can deal with my issue is on the phone and would call me back. Note that this was roughly an hour ago. I am still waiting for the call back.

ECG - Where Art Thou

I took a stroll to Oxford High Street, Osu. My plan was to pop into the bank and withdraw some money for the weekend. On Friday, I was informed by my Business Relationship Manager that Barclays Bank in Osu would be open on a Saturday. I wasn't. However if I had an ATM card I could have withdrawn some money from the ATM machine. I did not have an ATM card, so I was out of luck. Anyway, the trip to the bank was not a wasted one. I had packed my Nikon D5500 into my backpack. I took it out and proceeded to make my way back home heading towards Danquah Circle and then doing a right towards Labone Junction. I managed to get some shots but was kicking myself because I had not packed my SIGMA 18-35mm lens.

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I got home around 11.50 and switched the aircon on. Twenty minutes into enjoying the benefits of having an aircon, I could smell burning. I went outside and had a quick peek at the aircon. Nothing seemed to be wrong with it. Then I went back into the house. The smell of burning suddenly became stronger so I went back out again and this time I noticed that my electric meter was on fire. I was immediately transformed into a headless chicken and started running around in circles looking for something to put this fire out. Finally I found a heavily soaked rag and used that to put the flames out. I called ECG Customer Services and exactly 12 noon and gave an account of my issue. The agent - Pyke informed me that the systems was not responding and that he would have to log my issue on another platform. He went on to mention that he would not be able to give me a reference number until the system was up and running. To my amazement Pyke said I should make my way to the ECG offices at Makola to report my issue. I just could not believe what I was being told. I immediately told him that I was not going to Makola to report the issue and was expecting this to be handled by the ECG Complaints Call Centre. What if, I asked him, whilst on my way to ECG at Makola, the fire started again; who would be around to contain the fire.  

At 13.00, I called again and this time I spoke to another agent called Francis. Francis was able to locate my ticket and proceeded to give me a ticket number [91100]. He told me that the response Team at Makola had been informed and they would be dispatched to my location as soon as possible.

At 15.41, I call the ECG Call Centre again and was connected to Adobea. Adobe informed me that their system was down and hence could not pull up my ticket. I had to give a brief run down of what the issue was. I asked if a team would be dispatched to investigate the cause of the fire at the meter. She said they had been informed and would be out to my location ASAP.

At 16.51 I called ECG again asking for an update, my call was picked up by Abigail. I got the same "razzmatazz", but this time she added a "twist". She said she was doing her best to get the Team out to my property, but in the meantime, if I could call the Team at Makola on 0302664900, that would be a good idea. Guess what, I called the number three times and got no response. 

At 17.44, I was on the phone agin to ECG speaking to Erica. She was able to pull up my ticket but could not tell when the Team would be at my property. She even suggested that I go to the ECG Offices at Makola on Monday to report the issue. I decided to change the tone of my voice and demanded to speak to a supervisor. I was transferred to Evans who assured me that he was going to call the Team at Makola and find out what was going on. He also assured me that he would give me a call back.

20.40 - Still no word from Evans as promised. Called ECG again and requested to speak to Evans. I was told that Evans has left for the day. I was transferred to another supervisor called Patrick.

21.33 - Called ECG and demanded to speak to Patrick. Still no updates on when the Team will be at my property to investigate why my electric meter suddenly caught fire. Patrick assures me that the Response Team will be at my property and that the reason for the delay is due to other faults that are being looked at.

Updates to follow as and when they are available!